LIV Outdoor Return Policy

Return and Refund Policy

We want you to be happy with what you bought. If you’re not, you can return most items within 30 days of delivery. Here’s how it works in plain language:

What Can Be Returned

• The item must be unused and in its original condition.
• It needs to be in the original packaging with all tags still attached.
• You must start the return process within 30 days of delivery.
• Sale and clearance items are final sale and cannot be returned or refunded.

How to Return an Item

1. Email customerservice@birchoutfitters.com with your order number.
2. We’ll email you a return shipping label. There is a $10 return shipping fee (this fee is deducted from your refund).
3. Pack the item securely and include a copy of your order or packing slip inside the box.
4. Drop it off using the label we provide.

Note: You pay for return shipping unless the item is defective or we made a mistake with your order.

Getting Your Refund

Once we receive and check your return, we’ll email you to let you know the status. If the return is approved, your refund will go back to the original payment method within 5–10 business days.

If it’s been more than 10 business days and you still haven’t seen the refund, please email us at customerservice@birchoutfitters.com.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at customerservice@birchoutfitters.com. We’ll send a replacement or issue a full refund at no cost to you (including return shipping).

Bought from a Store?

If you purchased an LIV Outdoor product from a retail store, please return it to that store. We cannot accept returns for items bought through third-party retailers.