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LIV Outdoor Return Policy

Refund & Return PolicyWe want you to be happy with your purchase. If you’re not completely satisfied, we offer returns within 30 days of delivery under the following conditions:Eligibility for Returns
  • Items must be unused, in the original condition, and returned in the original packaging with all tags attached.
  • Returns must be requested within 30 days of delivery.
  • Sale and clearance items are final sale and non-refundable.
How to Return
  1. Email customerservice@birchoutfitters.com (mailto:customerservice@birchoutfitters.com) with your order number.
  2. We will send you return instructions.
  3. Ship the item to:
    Birch Outfitters
    332 West Gardena Blvd.
    Gardena, CA 90248
Note: Customers are responsible for return shipping costs unless the item is defective or we made an error.RefundsOnce we receive and inspect your return, we will email you the result. Approved refunds will be processed to your original payment method within 5–10 business days.Late or Missing RefundsIf you haven’t received your refund after 10 business days, please contact us at customerservice@birchoutfitters.com (mailto:customerservice@birchoutfitters.com).ExchangesWe do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.Damaged or Defective ItemsIf you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no cost to you.Retailer PurchasesIf you purchased an L.I.V Outdoor product from a retail store, please return it to that store. We do not accept returns for items purchased through third-party retailers.